Billing Examples
End-to-end examples estimating voice workflow cost on Vapi.
Case Examples
Here are a few case-examples of what billing would look like on Vapi for different voice pipeline configurations.
Call Center (Inbound Phone)
Call Center (Inbound Phone)
A customer is looking to use Vapi to assist their call center staff taking phone calls inbound:
Scenario
“I want to use Vapi voice assistants to support my human customer service reps in a call center. However, I have a custom LLM I would prefer to use instead of the ones offered through the platform.
Expected monthly usage will be 10,000 calls, with an average of 2 minutes per call. For Voice, PlayHT will suit our needs.
Providers
The providers used will determine per-minute cost. The following providers will be involved:
The customer will be using a custom model & taking inbound phone calls.
Cost Breakdown
We will break down the costs of each piece of the voice pipeline, then later multiply by call volume:
Final Estimate
Call Minutes / Month: 10,000 calls x 2 min/call = 20,000 call minutes
Total: $3,800/mo
Real Estate Lead Generation (Outbound Phone)
Real Estate Lead Generation (Outbound Phone)
A customer doing real estate lead generation is looking to use Vapi to automate parts of their sales calling operation:
Scenario
“I have a company that does real estate lead generation, and would like to use Vapi voice assistants to automate parts of my sales process.
Calls would average ~4 minutes, for Model I want to use GPT-3.5-turbo through your platform, and for Voice I will be using a ElevenLabs.
I’d like a breakdown based on sending 1,000 outbound calls in one month.”
Providers
The customer will be using GPT-4 & making outbound phone calls.
Cost Breakdown
Final Estimate
Call Minutes / Month: 1,000 calls x 4 min/call = 4,000 call minutes
Total: $520/mo
Mock Intervieweing Application (Web)
Mock Intervieweing Application (Web)
A web engineer is looking to develop a website that helps job candidates practice for job interviews. They are looking to use Vapi for their virtual interviewers:
Scenario
“Hi, I’m looking to develop a web application for mock interviews. Users will be able to practice for a variety of job interviews with AI interviewers.
Interviews will be 30-minutes each (at max), for model I’ll be using a custom open-source model hosted with Baseten & for voice I’ll be using PlayHT.
How much would this cost me each month if I service 1,000 interviews per month?”
Providers
The customer will be using a custom model & making web calls (no telephony will be involved).
Cost Breakdown
Final Estimate
Call Minutes / Month: 1,000 calls x 30 min/call = 30,000 call minutes
Total: $4,500/mo
Further Reading
Provider Costs
Learn more about where provider costs end up getting billed.
Estimating Costs
Learn more about determining per-minute costs for providers.
Billing Examples
End-to-end examples estimating voice workflow cost on Vapi.
Case Examples
Here are a few case-examples of what billing would look like on Vapi for different voice pipeline configurations.
Call Center (Inbound Phone)
Call Center (Inbound Phone)
A customer is looking to use Vapi to assist their call center staff taking phone calls inbound:
Scenario
“I want to use Vapi voice assistants to support my human customer service reps in a call center. However, I have a custom LLM I would prefer to use instead of the ones offered through the platform.
Expected monthly usage will be 10,000 calls, with an average of 2 minutes per call. For Voice, PlayHT will suit our needs.
Providers
The providers used will determine per-minute cost. The following providers will be involved:
The customer will be using a custom model & taking inbound phone calls.
Cost Breakdown
We will break down the costs of each piece of the voice pipeline, then later multiply by call volume:
Final Estimate
Call Minutes / Month: 10,000 calls x 2 min/call = 20,000 call minutes
Total: $3,800/mo
Real Estate Lead Generation (Outbound Phone)
Real Estate Lead Generation (Outbound Phone)
A customer doing real estate lead generation is looking to use Vapi to automate parts of their sales calling operation:
Scenario
“I have a company that does real estate lead generation, and would like to use Vapi voice assistants to automate parts of my sales process.
Calls would average ~4 minutes, for Model I want to use GPT-3.5-turbo through your platform, and for Voice I will be using a ElevenLabs.
I’d like a breakdown based on sending 1,000 outbound calls in one month.”
Providers
The customer will be using GPT-4 & making outbound phone calls.
Cost Breakdown
Final Estimate
Call Minutes / Month: 1,000 calls x 4 min/call = 4,000 call minutes
Total: $520/mo
Mock Intervieweing Application (Web)
Mock Intervieweing Application (Web)
A web engineer is looking to develop a website that helps job candidates practice for job interviews. They are looking to use Vapi for their virtual interviewers:
Scenario
“Hi, I’m looking to develop a web application for mock interviews. Users will be able to practice for a variety of job interviews with AI interviewers.
Interviews will be 30-minutes each (at max), for model I’ll be using a custom open-source model hosted with Baseten & for voice I’ll be using PlayHT.
How much would this cost me each month if I service 1,000 interviews per month?”
Providers
The customer will be using a custom model & making web calls (no telephony will be involved).
Cost Breakdown
Final Estimate
Call Minutes / Month: 1,000 calls x 30 min/call = 30,000 call minutes
Total: $4,500/mo
Further Reading
Provider Costs
Learn more about where provider costs end up getting billed.
Estimating Costs
Learn more about determining per-minute costs for providers.